Refund Policy

1. 3-day refund window

You can request a refund within 3 days of your payment. After those 3 days have passed, no refund can be issued — this applies to both subscriptions and credit purchases.

2. Unused credits required

A refund is only available as long as you have not used any credits. If the credits included in your subscription, or the credits from a credit purchase, have been used, the payment is no longer refundable.

This means a subscription is refundable only if you have not generated any exam, quiz, flashcard, summary, or other credit-consuming material since the payment.

3. How to request a refund

Email support@coursevaultai.app from the address on your account with the subject line "Refund request", and include the email used at checkout and the date of payment.

We may ask for confirmation that you own the account before processing.

4. Processing time and method

Approved refunds are processed within 5 business days of approval.

Refunds are sent to the original payment method via Paystack. Depending on your bank, the money may take a further 5–10 business days to appear on your statement.

5. What happens to your account after a refund

A refunded subscription is downgraded to the free plan. Any credits granted by the refunded payment are removed from your account. Your uploaded documents and study materials stay in your account unless you ask us to delete them.

6. Questions

Anything unclear? Email support@coursevaultai.app and we will answer within 2 business days.